The delivery team from Home Depot didn't call at 10:30, or any other time, so I could have made the phone appointment after all. That was another stress because I needed to discuss the paracentesis I'd had the day before.
Home Depot finally showed up after 3 that afternoon, and the new refrigerator they brought doesn't work.
It was over $600, and it does not maintain a consistent safe temperature. It fluctuates between 47 and 37 in the refrigerator, and 35 and zero in the freezer. I have spent 3 days trying to get help and getting nothing but a runaround with their phone system. When I finally got hold of an agent at Home Depot, I couldn't understand a word they said. They transferred me to Vissani, and no solutions were offered. This is under warranty, but they won't replace it. I have to send it back at my expense before they will replace it - and only after they've received it. The only other option is for a service tech to come out, but I don't trust this refrigerator. I've already lost over 300 dollars to food spoilage with it, and I'm without a refrigerator. I guess the tech is the only one who can make the call to replace the refrigerator.
Update 6/6/2006: The temperature in the refrigerator is 50!
I took this pic a little before 1:30 p.m. - two hours after adding new groceries. Shortly after this pic was taken, the temp was 50! (However, it shows that the fridge has gone to a max of 73.9!! Its low was 33.6. I hadn't realized until after looking at this pic that it had actually gone to 73.9! I might as well leave my food on the counter in the sun all day.) My son said, "Get the groceries; it will be okay." He's usually right, but it doesn't look like he was right this time. Food in the refrigerator above 40 degrees for 2 hours starts growing bacteria. And this refrigerator is typically at 42. It order to bring down the temperature in the refrigerator, I put frozen ice cube trays and ice packs in the refrigerator. Otherwise, it never comes down to a safe temperature.
A tech did come out and he did not have kind things to say about this brand. He told us it is notorious for this problem and that we need to buy a good refrigerator.
I ended up having to toss another $200 in groceries because the internal temperatures were not safe. NEVER BUY a Vissani refrigerator!! Lousy product and lousy customer service. At least Fletcher at the Southgate Home Depot in the Springs is trying to help me. Finally. After days of trying to get help, I think I've reached someone who will actually help me with this mess. I'll let you know if Fletcher follows through. I think he will. (He did not. He has made me several promises and has not delivered on any of them. I contacted his boss on 6/17/26, and I am waiting to find out if she will deliver on her promises. I've lost faith in Home Depot after this experience.)
If Fletcher keeps his promise, maybe now my blood pressure will come down and I'll stop swearing in frustration.
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