Cancer has robbed me of patience

My old refrigerator died three weeks ago. I ended up throwing away about $400 worth of groceries. Two weeks ago, I bought a Vissani freezer/refrigerator online at Home Depot with a credit card. Being without a refrigerator and losing that much in groceries was very stressful - as was having to wait all day for the delivery. There was a 4-hour delivery window, and they were supposed to call half an hour before arriving. That put their phone call into my phone appointment with my palliative care nurse, so I cancelled the appointment the night before with Colorado Home Doc. However, they are very hard to reach, and they didn't get the message until the next day. Then they said I was a no show for the appointment because I cancelled it on the same day - which I did not. They're just so slow to respond that they didn't get the message the day before. Then Colorado Home Doc sent me a form e-mail saying if there were two no-shows back to back, I would be removed from the service. That was stressful. At this point, because my cancer is complicated by hemorrhagic malignant ascites, my prognosis is down to days or weeks. I'm in pain. I'm sick. I'm tired. I need the palliative care. And I don't feel like dealing with stress or threats. 

The delivery team from Home Depot didn't call at 10:30, or any other time, so I could have made the phone appointment after all. That was another stress because I needed to discuss the paracentesis I'd had the day before. 

Home Depot finally showed up after 3 that afternoon, and the new refrigerator they brought doesn't work.

It was over $600, and it does not maintain a consistent safe temperature. It fluctuates between 47 and 37 in the refrigerator, and 35 and zero in the freezer. I have spent 3 days trying to get help and getting nothing but a runaround with their phone system. When I finally got hold of an agent at Home Depot, I couldn't understand a word they said. They transferred me to Vissani, and no solutions were offered. This is under warranty, but they won't replace it. I have to send it back at my expense before they will replace it - and only after they've received it. The only other option is for a service tech to come out, but I don't trust this refrigerator. I've already lost over 300 dollars to food spoilage with it, and I'm without a refrigerator. I guess the tech is the only one who can make the call to replace the refrigerator. 

Three days of lousy customer service, a lousy product, and lousy solutions has left me screaming obscenities like a banshee. I haven't been known for routine cussing for 27 years, but I'm dropping F-bombs with every sentence over this refrigerator. I have stopped dealing with customer service because I don't want to go completely ballistic at some innocent customer service rep, but they can hear me in the background having a total meltdown. I'm dying from advanced cancer, and I can't handle the stress of bad customer service and a lousy product. And I have no intention of apologizing for my reaction. My family tells me I'm overreacting and to calm down, but I will react however I please, and no one should tell me how I should feel. I can't think of anyone who thinks it's okay for you to tell them how they should feel - even when they are completely well. I'm not well. I've been dealing with the stress of the refrigerator nightmare for almost a month - on top of ever-worsening cancer and kidney failure. I can't deal with it anymore. 

My opinion is you shouldn't buy anything from Vissani. Ever. Home Depot has lost my confidence as well. I'll be sure to tell my family to stick to other stores and other manufacturers. And I want to tell you to do the same. This whole experience has been a nightmare for me - at a time when I am least able to deal with it. If hell freezes over, I'll consider apologizing to my family for my foul language. But they love me, and they know what I'm going through. They should understand. Just the same, I don't want them holding their breath waiting for an apology. The swearing wasn't directed at them anyway - or anyone else - it was directed at the situation. So I can't see an apology coming anytime soon, and they know I'm quick to apologize when I'm in the wrong. Problem is, I don't feel like I'm in the wrong here. Home Depot and Vissani are. 

That being said, I do think this is something I need to confess to God and ask His forgiveness for. If I need to apologize to anyone, it's to God.